Catering Services | Event Catering & Buffets | Hospitality Services in Saudi Arabia
Refund Policy
1. General Policy
This Refund Policy governs cancellations, refunds, and payment-related adjustments for subscription and advertising services offered through the Platform.
The Platform operates as an online advertising and business discovery marketplace connecting Customers with independent Service Providers in the catering, hospitality, food services, and event management sectors.
Payments made to the Platform relate exclusively to subscription plans and advertising services provided by the Platform.
This Refund Policy applies in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations.
Nothing in this Policy limits or excludes any mandatory consumer or contractual rights established by applicable law.
2.1. This Policy applies to subscription fees and advertising services purchased directly from the Platform.
2.2. It does not apply to payments made directly between Customers and independent Service Providers.
2.3. Service Providers are independently responsible for their own pricing, cancellation conditions, refunds, and contractual obligations toward Customers.
2.4. The Platform is not responsible for refunding payments collected directly by Service Providers, except where liability arises under applicable law or an express obligation undertaken by the Platform.
3.1. The Platform may offer free registration, complimentary subscriptions, or promotional access during designated promotional periods.
3.2. No refund is applicable to a subscription or service provided entirely free of charge.
3.3. Free promotional access does not automatically create an entitlement to continued free access after the promotional period ends.
3.4. Any transition from a free subscription to a paid subscription will require clear disclosure of the applicable price, duration, and conditions before payment.
3.5. Users will not be charged for a paid subscription without appropriate authorization.
4.1. Paid subscriptions become active on the activation date communicated through the Platform or the subscription confirmation.
4.2. The applicable subscription duration and included advertising features will be displayed before purchase confirmation.
4.3. Subscription fees are charged for access to the selected advertising and business listing services during the applicable subscription period.
4.4. The Platform will provide the subscribed services in accordance with the features and conditions communicated at the time of purchase.
5.1. A Service Provider may request cancellation of a paid subscription before its activation.
5.2. Where the subscription has not been activated and no paid advertising service has been delivered, the Service Provider will generally be eligible for a full refund.
5.3. Any applicable statutory cancellation rights will remain unaffected.
5.4. Refund requests may be subject to reasonable verification of the transaction and account ownership.
6.1. Service Providers may request cancellation of their subscriptions after activation.
6.2. Cancellation does not automatically entitle a subscriber to a full or partial refund for services already delivered.
6.3. Refund eligibility will depend on the applicable subscription conditions, the services delivered, the circumstances of cancellation, and any mandatory rights under Saudi Arabian law.
6.4. Where the Platform has materially failed to provide the purchased service, the subscriber may be entitled to an appropriate remedy, including a refund where required by law.
6.5. No provision of this Policy shall be interpreted as excluding a statutory right of cancellation, termination, compensation, or refund.
7.1. A Service Provider may request a refund where the Platform fails to activate a paid subscription or materially fails to deliver the purchased advertising services.
7.2. The Platform will investigate reported service failures and assess the duration and extent of the affected services.
7.3. Depending on the circumstances and applicable legal requirements, remedies may include:
Restoring the affected service.
Extending the subscription period.
Providing an appropriate partial refund.
Providing a full refund where justified or legally required.
7.4. Any alternative remedy will be subject to applicable law and will not replace a mandatory refund right without the subscriber's legally valid agreement.
8.1. Subscription fees provide access to the advertising features and business listing services included in the selected plan.
8.2. The Platform does not guarantee a specific number of profile views, inquiries, customer contacts, bookings, contracts, or sales unless expressly stated in the purchased plan.
8.3. A lack of customer inquiries or commercial results does not, by itself, establish entitlement to a refund where the purchased advertising services have been provided as agreed.
8.4. This provision does not affect refund rights arising from misleading representations, material service failures, or other circumstances recognized by applicable law.
9.1. The Platform may suspend or terminate subscriptions where a Service Provider materially violates the Terms and Conditions or applicable laws.
9.2. Where suspension or termination results from a verified material violation by the Service Provider, refund eligibility will be assessed according to the circumstances, services already delivered, and applicable legal requirements.
9.3. Where the Platform terminates a paid subscription for reasons unrelated to a violation by the subscriber, an appropriate refund for undelivered services will be provided, unless another lawful remedy is agreed upon.
9.4. Suspension or termination does not remove any statutory rights or remedies available to the subscriber.
10.1. Subscriptions will not renew automatically unless an automatic renewal feature is offered and expressly authorized by the subscriber.
10.2. Where automatic renewal is available, its terms, charges, and cancellation procedures will be clearly disclosed before authorization.
10.3. Subscribers may cancel future automatic renewals through the available account management or support channels.
10.4. Cancellation of future renewal does not automatically cancel the current active subscription.
10.5. Unauthorized or incorrectly processed renewal charges will be investigated and refunded where appropriate or legally required.
11.1. Subscribers may request a refund for duplicate payments, incorrect charges, or payments processed without proper authorization.
11.2. The Platform will investigate reported payment errors and verify the relevant transaction records.
11.3. Confirmed duplicate or incorrectly collected payments will be refunded in accordance with applicable law.
11.4. The Platform may request reasonable transaction information to verify the payment and prevent fraud.
12.1. Refund requests may be submitted through the Platform's official customer support or contact channels.
12.2. A refund request should include sufficient information to identify the relevant account, subscription, transaction, and reason for the request.
12.3. The Platform may request additional information reasonably necessary to verify the request.
12.4. Refund requests will be reviewed fairly and within the time limits required by applicable law.
12.5. Subscribers will be informed of the outcome of their requests through an appropriate communication channel.
13.1. Approved refunds will generally be processed through the original payment method where technically available and legally appropriate.
13.2. Where a refund through the original payment method is unavailable, an appropriate alternative may be arranged in accordance with applicable requirements.
13.3. Refund processing times may vary depending on the payment provider, financial institution, and payment method.
13.4. The Platform will not impose unauthorized refund deductions or charges contrary to applicable law.
13.5. Any applicable taxes will be adjusted in accordance with relevant Saudi Arabian tax requirements.
14.1. The Platform may introduce, modify, or discontinue subscription plans for future purchases.
14.2. Material changes affecting an existing paid subscription will be communicated appropriately.
14.3. The Platform will not unilaterally reduce purchased subscription benefits in a manner that violates applicable contractual or statutory rights.
14.4. Where a material change prevents delivery of the agreed services, the subscriber may be entitled to an appropriate remedy, including a refund where required.
15.1. The Platform does not currently process bookings or collect payments for catering, hospitality, food supply, event management, or other services supplied by independent Service Providers.
15.2. Customers and Service Providers independently agree upon payment terms, cancellations, refunds, and service delivery conditions.
15.3. Refund disputes relating to payments made directly to Service Providers must be addressed with the relevant Service Provider.
15.4. Customers retain any rights available under applicable Saudi Arabian laws.
15.5. The Platform may review complaints concerning advertised Service Providers and take appropriate action regarding their listings, without assuming responsibility for independent transactions except where legally required.
16.1. The Platform may investigate suspected fraudulent transactions, unauthorized payments, or misuse of refund procedures.
16.2. Reasonable verification measures may be applied to protect subscribers and prevent financial fraud.
16.3. Fraud investigations will not be used to unlawfully delay or deny legitimate refunds.
16.4. Suspected unlawful activities may be reported to competent authorities where appropriate and legally permitted.
17.1. The Platform may update this Refund Policy to reflect changes in services, subscription structures, operational procedures, or applicable laws.
17.2. Material changes will be communicated through appropriate channels.
17.3. Changes will not retrospectively remove statutory rights or unlawfully alter existing contractual entitlements.
17.4. Refund requests relating to earlier purchases will be assessed according to the applicable contractual terms and mandatory legal requirements.
18.1. This Refund Policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.
18.2. Subscribers are encouraged to contact the Platform to resolve payment or refund disputes amicably.
18.3. Where a dispute cannot be resolved amicably, it may be referred to the competent judicial or regulatory authorities in the Kingdom of Saudi Arabia.
18.4. Nothing in this Policy restricts the right of a subscriber to exercise remedies or submit complaints available under applicable law.
