Terms and Conditions

Terms and Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern access to and use of the Platform and its services.

The Platform is an online marketplace designed to connect customers with providers of catering, food services, hospitality, restaurants, hotels, banquet halls, event management, and related services.

By accessing the Platform, creating an account, or subscribing to its services, users agree to comply with these Terms and Conditions and applicable laws and regulations in the Kingdom of Saudi Arabia.

Platform: The website and its associated online services.

Service Provider: A business or legally authorized individual advertising or promoting services through the Platform.

Customer: An individual or organization using the Platform to discover or contact Service Providers.

User: Any individual or organization accessing or using the Platform.

Subscription: A service allowing a Service Provider to advertise or display its business on the Platform for a specified period.

Content: Information, images, logos, prices, descriptions, advertisements, and other materials published on the Platform.

3.1. The Platform operates as an online advertising and business discovery marketplace connecting Customers with Service Providers.

3.2. The Platform is not a party to agreements entered into directly between Customers and Service Providers.

3.3. The Platform does not arrange bookings on behalf of Customers, collect payments for services supplied by Service Providers, or perform those services.

3.4. Customers and Service Providers independently negotiate and agree upon service specifications, pricing, schedules, payment terms, cancellation conditions, and performance obligations.

3.5. Listing a Service Provider does not constitute certification, accreditation, or a guarantee of service quality or licensing.

3.6. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable Saudi Arabian law.

4.1. Users must provide accurate, complete, and up-to-date information when creating an account.

4.2. Individuals registering on behalf of an organization must be authorized to represent that organization.

4.3. Account holders are responsible for maintaining the confidentiality of their login credentials.

4.4. Users must promptly report suspected unauthorized account activity.

4.5. The Platform may request additional information or documentation to verify an account or business.

4.6. The Platform may reject registration, suspend, or terminate accounts for legitimate reasons, including misleading information, unlawful activity, or violations of these Terms, subject to applicable legal rights.

Service Providers agree to:

5.1. Maintain all licenses, permits, and approvals required for their advertised activities.

5.2. Provide accurate business information, service descriptions, locations, and contact details.

5.3. Refrain from publishing false or misleading prices, offers, certifications, or claims.

5.4. Hold the necessary rights to use published photographs, logos, trademarks, and other materials.

5.5. Comply with applicable laws and regulations, including food safety, hygiene, and public safety requirements where relevant.

5.6. Conduct business professionally and fulfill their contractual obligations to Customers.

5.7. Keep business listings updated and remove unavailable services.

5.8. Remain responsible for the services they deliver and their commitments to Customers.

6.1. Customers must use the Platform lawfully and provide accurate information when communicating with Service Providers.

6.2. Customers must not impersonate others, misuse business contact information, or publish unlawful or misleading content.

6.3. Customers are responsible for verifying service details, relevant licensing requirements, payment conditions, and cancellation terms before entering into agreements with Service Providers.

7.1. The Platform offers subscription plans allowing Service Providers to display and advertise their businesses according to the features and duration of the selected plan.

7.2. Subscription prices, durations, included features, and applicable taxes or charges will be disclosed before purchase confirmation.

7.3. Subscription periods begin on the activation date or other commencement date specified in the subscription confirmation.

7.4. Subscriptions do not guarantee any particular number of views, inquiries, customers, contracts, or sales unless expressly stated.

7.5. Subscriptions do not provide exclusive rights to any service category or geographic area unless expressly agreed.

7.6. Cancellation and refund requests are governed by the published Refund Policy and applicable Saudi Arabian laws.

7.7. Subscriptions will not automatically renew unless automatic renewal is clearly disclosed and authorized by the subscriber.

7.8. The Platform may offer free subscriptions or promotional campaigns for limited periods, subject to the conditions communicated with each offer.

8.1. The Platform reserves the right to review advertisements and other content before or after publication.

8.2. The Platform may reject or remove content that violates applicable laws, infringes third-party rights, or contains misleading information.

8.3. Approval or publication of an advertisement does not constitute a guarantee of the accuracy of its content or the quality of the advertised services.

8.4. Service Providers must correct inaccurate information when notified.

8.5. Advertisements may be temporarily suspended while legitimate complaints or suspected violations are investigated, subject to applicable contractual and statutory rights.

8.6. Advertising content must comply with applicable legal requirements, including rules relating to misleading commercial communications.

9.1. All negotiations, service agreements, bookings, and payments relating to advertised services are conducted directly between Customers and Service Providers outside the Platform.

9.2. Customers and Service Providers are independently responsible for defining and fulfilling their contractual obligations.

9.3. Disputes concerning service delivery, quality, pricing, cancellation, or payment are primarily matters between the contracting parties.

9.4. The Platform may receive complaints about Service Providers and take appropriate action concerning their listings or accounts without assuming responsibility for fulfilling Service Provider obligations.

10.1. Payments received by the Platform relate to Service Provider subscriptions or advertising services supplied directly by the Platform.

10.2. Subscription prices and applicable taxes will be disclosed before payment confirmation.

10.3. Subscription cancellation and refund requests are subject to the published Refund Policy and applicable Saudi Arabian laws.

10.4. The Platform is not ordinarily responsible for refunding payments made directly by Customers to Service Providers, except where liability arises under applicable law or an express obligation undertaken by the Platform.

11.1. The Platform's original design, software, branding, trademarks, and proprietary content are protected by applicable intellectual property laws.

11.2. Service Providers retain ownership of the content they lawfully provide and grant the Platform a non-exclusive license to display, publish, and use such content as reasonably necessary to provide advertising services and promote their listings during the authorized period.

11.3. Users may not reproduce, distribute, or commercially exploit third-party content without appropriate authorization or another lawful basis.

12.1. The Platform processes personal data in accordance with applicable laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its implementing regulations.

12.2. The Privacy Policy explains the categories of personal data collected, processing purposes and legal bases, relevant disclosures, retention periods, and the rights of data subjects.

12.3. Users should review the Privacy Policy to understand how their personal data is handled and how they may exercise their rights.

13.1. The Platform aims to provide reliable and secure access to its online services.

13.2. Temporary interruptions may occur due to maintenance, updates, or technical incidents.

13.3. Where interruptions materially affect paid services, the Platform will address the matter in accordance with applicable contractual commitments and statutory rights.

13.4. Nothing in this section excludes liability that cannot legally be excluded.

14.1. The Platform provides communication channels for complaints relating to accounts, subscriptions, advertisements, and published content.

14.2. Complaints will be reviewed according to their nature, and additional information or supporting documentation may be requested.

14.3. Where a violation is established, the Platform may take appropriate corrective action and provide an update to the complainant where appropriate and legally permissible.

15.1. The Platform may suspend or terminate accounts in cases involving material breaches of these Terms, misleading information, unlawful advertising, or activities contrary to applicable laws.

15.2. Decisions will take into account the seriousness of the violation, whether corrective action is possible, and the User's contractual and statutory rights.

15.3. Account termination does not automatically extinguish outstanding financial obligations or rights protected by applicable law.

16.1. The Platform may update these Terms for legitimate operational, legal, or regulatory reasons.

16.2. Users will be informed of material changes through appropriate communication channels, and additional consent will be obtained where required by law.

16.3. Amendments will not unlawfully diminish accrued or mandatory statutory rights.

17.1. These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

17.2. Parties are encouraged to attempt an amicable resolution of disputes where reasonably possible.

17.3. If a dispute cannot be resolved amicably, it shall be referred to the courts or other legally competent authorities in the Kingdom of Saudi Arabia, in accordance with applicable jurisdictional rules.

17.4. Nothing in these Terms restricts a User's right to submit a complaint to the relevant regulatory authority.